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Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Mrs S Bates
Very helpful welcoming staff. Both Addis and Mark know their cars. Easy arranging a test drive of the T-Roc that we were interested in. All the paperwork completed, professional and efficient organisation. The car was even delivered to us the day we purchased it once the money was cleared.
Mr D Jarmey
We bought a car from Novo that turned out not to be quite right for us. Adis was very fair about it, he gave us a full refund and wished us happy hunting for our next car.
This kind of customer service is a credit to him and his team and we wish them a bright future.
Mr M Gould
Had a very good trip to Novo autos. The owners were very helpful and did not pressure me to buy. It was a great experience and I recommend them. The dealership is in a very pleasant spot.
Mr and Mrs Roberts
Just purchased a car from here they are absolutely fantastic their customer service is amazing. The car was immaculate fully valleted, Mot had been done was ready to drive away was like I had bought it off the factory shelf also a few days later We wanted to purchase high quality lights for the car via them and they done them without any hesitation same day service . They made us feel so welcome and car shopping a breeze. Thanks novo auto team.
Wel be back soon for a service 😁
Mr M Ross
Very helpful and accommodating, great knowledge. We really enjoyed meeting Craig and Mark and will definately be buying from them again and will be using their other services.
Ms A Nobes
Glad to have brought our seat ibiza 1.2 tdi
From you . It's a fantastic car at brilliant value. Thank you for a great service. Recommend to anyone. Thank you so much.
Mr T Szutenberg
Very nice service.
The whole transaction took place in a very nice atmosphere, easily, quickly and pleasantly.
Mrs P Handzlik
Steve and Adis were such a pleasure to deal with, they made sure service and the advisory on mot were all done... Highly recommended.. Not many dealerships are as honest and humble as this guys (speaking from experience).. If I could give more than 5 stars I would give 10/10!!!!
MR J Dorling
Honest, Genuine dealership.
I was looking for a fuel efficient car to assist me with work! Upon calling and arriving they were nothing but helpful without being pushy at all.
The car was completely shown with nothing to hide. As well as giving me the keys and giving me time to look at everything just to make sure I was happy before going any further.
It's not often you come across honest dealers like Novo.
I can highly recommend them to anyone. They also have a great variety of cars with a wide price range as well.
Mr M Smart
Adis and the team went above and beyond for us to have a great car, and service warranty very friendly great service, extras done to car not a problem, and even dropped car to home for us outstanding.
L Young
Genuine people with honest cars, excellent warranty available
Mrs K Gurke
Wow, what wonderful caring, genuine guys. After having a recent car accident and feeling unwell these guys went above and beyond to make us laugh and feel at home.very professional, tended our every need. Beautiful cars would definitely buy from these again. And 100% recommended.
Mr T Backhouse
An excellent choice of second hand cars. We are delighted with our purchase. Great customer service. Very friendly and helpful - nothing was too much trouble. I can recommend using Novo Auto without hesitation.
S Basker
Steve was brilliantly helpful, went out of his way to answer all of our questions and make sure everything was perfect. Love my new Leaf and can't recommend Novo Auto enough!
Mrs L Pollard
Excellent friendly brilliant service .steve is. always willing to help and any problem are solved immediately.. i. Love my car thank you ..lorna
Martin S
the owner and the guys that work there I cant fault them, very good range of cars good prices and information about the right car for you, from insurance to credit for cars, very friendly and approachable, will definitely let family and friends know about the great service, and selection of quality cars .

Phlorin O
We are very happy with the service provided. We had some problems with the car after buying it but they managed the situation very professionally and respected the warranty policies and arranged to fix it. They always answer to requests in a nice and polite way. Will recommend the company with confidence

Very accurate with the description and great communication thank you.

Paul Justin R
What a great place, very good and frendly staff and boss who I will say all went all out to help me out . I needed a car that weekend i saw a car silver corsa on the internet as it had to be local to me so phoned Saturday and got a lift that afternoon to look at the said car Steve was great show me the car and then told me to have a look around on my own NO SALES PERSON pushing me into buying it and came back to me 3 or 4 times to answer any questions and made sure I was ok yes I did buy the car and so far so good they have been great and I definitely would say go have a look and he makes a good coffee too . He also phone me after to make sure all was well as I had trouble taxing it on line but they even help me getting it taxed

A truly outstanding experiance. Great selection of cars. Well done

Malcolm F
I was happy with my initial experience here and would reccomend Novo Auto Ltd to anyone. Extremely happy with my Audi A5 2.0 Coupe, it's an absolutely lovely car to drive, as well as to look at!!! Adis was very friendly, approachable and easy to speak to. He seemed to have a reasonable knowledge of the car. Although there were some delays in communications post-sale (which I understand to be related to connectivity issues and an office move), Adis effectively dealt with my queries raised to my satisfaction.

Tim F
Very friendly and very good service I bought a lovely car in great condition very satisfied I will recommend all my friends to

April H
Very helpful guy, met us out of hours. Would definitely recommend

Liam C
Excellent service. He was very good at letting me look over the car and we had a decent test drive. The car was as described and in great condition. He provides an extremely personal and professional experience and I would use them again

Allan K
Very pleased with my VW Touareg purchase. They were very helpful through the process and accommodated all my odd requests. Would buy from them again in a heartbeat.